Creating the SLAs and OLAs for a cloud environment seems to be challenging. Maybe re-writing the whole processes from the traditional technology to the cloud would be of much help for the organizations. Afterall the cloud brings in whole new scenarios and environment. Majority of the business cases in the cloud environment would be different as compared to the cases that the organizations usually create or build. Additionally, for majority of the organizations cloud is a mystery and for them it is akin to journeying into the unknown with being sure what they need and without the ability to ensure that they getting what they have asked for.
Nevertheless building a strong service level management process would be helpful to cope in the cloudified world. It might seem expensive and time consuming, but it is definitely worth the effort.
So go the cloud but know what you want and ensure that you get what you want—and exactly for the you need a strong SLM process.
Nevertheless building a strong service level management process would be helpful to cope in the cloudified world. It might seem expensive and time consuming, but it is definitely worth the effort.
So go the cloud but know what you want and ensure that you get what you want—and exactly for the you need a strong SLM process.
